Text Message Terms
RepairRide Booking Alerts are text messages from RepairRide LLC about appointments you book and equipment you rent from auto, bike and ski & snowboard repair shops on RepairRide: booking confirmations, reminders, changes to your booking time, updates on your repair, estimates to approve, order pickups, rental pick-up and return reminders and messages the shop writes to you about your booking. We never send marketing or promotional texts.
How you opt in
Texts are off by default. To get them, a signed-in customer opens Preferences → Notifications on repairride.com (or Settings → Notifications in the RepairRide iPhone app), enters their mobile number, enters the one-time code we text to that number to confirm it is theirs, checks an unchecked box that reads “Yes, text me about my RepairRide bookings: confirmations, reminders, repair updates and estimates.” and taps Yes, text me. Next to the box we show: message frequency (usually 1–5 per booking), “Message and data rates may apply”, “Reply HELP for help or STOP to cancel at any time”, that consent is not required to book or buy anything, and links to these terms, our Terms of Service and Privacy Policy. Changing the number on the account turns texts off until the new number is confirmed.
Booking without an account. A guest can tick a separate unchecked box while booking that reads “Yes, text me about this booking: confirmation, reminders, repair updates, estimates and payment links. Msg & data rates may apply. Reply STOP to cancel.” That consent covers that booking only. Guests who leave the box unticked get email only. If you book by phone, the shop may record that you said yes to texts about that booking; a shop may likewise record that you asked for a text when a special-order part arrives or, when you rent equipment at its counter without an account, that you said yes to text reminders about that rental (pick-up, return and overdue). Those records show who at the shop recorded them and when.
Our record. For every yes and no we keep when it happened, the exact wording shown, where it came from (web, the app, a booking, or a shop), who recorded it, and a scrambled form of your internet address and browser.
Turning texts on is not a condition of booking or of any purchase.
What you'll get
Message frequency varies with your bookings, usually 1–5 messages per booking, plus any conversation you have with the shop. Message and data rates may apply. Examples:
- “RepairRide: You're booked for Brake adjustment at Third Street Cycles, Tue, Nov 3, 10:00 AM. Reply STOP to opt out.”
- “RepairRide reminder: Oil change at Davis Auto Care, Wed, Nov 4, 9:30 AM. Reply STOP to opt out.”
- “RepairRide: Davis Auto Care moved your Oil change to Thu, Nov 5, 1:00 PM. Reply STOP to opt out.”
- “RepairRide: Your Tune-up at Third Street Cycles is ready for pickup. Reply STOP to opt out.”
- “RepairRide reminder: please return your Hybrid bike rental to Third Street Cycles by Sat, Nov 7, 5:00 PM. Late time is charged at the rental rate. Reply STOP to opt out.”
- “RepairRide: Davis Auto Care sent an estimate for your Brake job: $240.00. Review & approve: https://repairride.com/estimate/… Reply STOP to opt out.”
Replying to a shop. Shops can’t text you directly through RepairRide. When a shop writes to you in your booking’s messages in RepairRide, we send it by text from RepairRide’s number, starting with “RepairRide –” and the shop’s name, and you can reply. Your reply goes into that booking’s message thread in RepairRide, where the shop sees it. All shops use the same RepairRide number, so a reply goes to the shop that texted you most recently.
Stopping texts and getting help
Reply STOP (or UNSUBSCRIBE, END, QUIT, CANCEL) to any text to stop all texts. We'll send one message confirming you're unsubscribed. We also honour a stop in your own words (for example “please stop texting me”), and you can tell the shop, who can record it for you. Any of these stops every RepairRide text to that number, including texts you agreed to for a particular booking, until you reply START or turn texts on again yourself. You can also turn the setting off at any time.
Reply HELP for help, or email support@repairride.com.
Carriers are not liable for delayed or undelivered messages.
Privacy
We do not share, sell or rent your mobile phone number or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our texts (Twilio) under contract. See our Privacy Policy and Terms of Service.
Who sends these texts
RepairRide LLC, 207 3rd Street, Apt 320, Davis, CA 95616 · support@repairride.com
Texts come from (844) 790-3341.
What the opt-in looks like
Signed-in customers opt in at Preferences → Notifications on repairride.com, or Settings → Notifications in the iPhone app (same form). Texts stay off until they enter a number, check the box and tap “Yes, text me”.
Text message reminders
Mobile phone number
Message frequency: varies with your bookings, usually 1–5 messages per booking.
Rates: message and data rates may apply.
Help & stop: reply HELP for help or STOP to cancel at any time.
By entering your number and checking the box, you agree to receive these texts from RepairRide. Consent is not required to book or buy anything. We never send marketing texts.
Text message terms · Terms of Service · Privacy Policy